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bastiaka25's avatar
4 years ago
Solved

Game Crash Internal Server Error

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080 Ti
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? BastiAKA25
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Valcyrie
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Kings Canyon, different positions
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Regular looting
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None, it occured in all 3 games i tried to play today
When did this happen? (dd.mm.yy hh:mm) 1-2 Minutes into game
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My game disconnects from the server, internal server error message is shown
What should be happening instead? Game should not crash
Steps: How can we find the bug ourselves? I was in queue for trios on kings Canyon, about 1-2 Minutes into the game i get disconnected and the internal server error message is showing up. I am able to reconnect after 1 Minute. Once i start another game, the exact same thing happens.

I had a small update of easy anti cheat, which might be related to the issue. However the game is completly unplayable at the moment, at least on kings canyon which is the only map i got so far today. 

Rest of system: 

AMD Ryzen 3900X 

32GB DDR4 3200

Nvidia RTX 2080 TI

Sound-Blaster-XAE-5 (currently set as primary output device in 5.1 mode)

Windows 11 21H2 with March cumulative update installed

  • Marked as solution for visibility


    Thank you for all the reports on this error, everyone.

    Edit 2: We're currently working to address this and hope to have a fix pushed out shortly,

    This should now be resolved folks, thanks for hanging in there!

     

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