Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce 940MX
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? Coolgrinda
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Discord, Steam, Origin ofc..:D
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Pathfinder, but i wasnt tracking if it persists with specific legends
Which Legends were your squad mates using (if applicable)? Cant tell
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Character select. Only character select. Usually when its time for me to pick, but not allways.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was trying to select or waiting for the rest of the squad to select their character
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Overall - Many, on most recent gaming session after 2-3 games
When did this happen? (dd.mm.yy hh:mm) As of most recently, just now 09.11.19 18:18 ish GTM+2 But it started with the last update. Had no such crashes since the launch of the game.
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game just freezes on character select and since mainly i play ranked, my points are taken as if i left the game myself before it has even started. Not getting penalty though. Nor any errors...
What should be happening instead? Game should not freeze. Ever.
Steps: How can we find the bug ourselves? Play some Apex? :D But i dont think this is that common. It started after the last duos update.
Attaching the DxDiag.txt
Will try to attach a video later.
Same thing happening to my friend and it always either right after character select screen or right before it shows the little flower scenery before the game loads.
Weird potential workaround:
Try to stay alt tabbed during the character selection process and tab back in once you hear the ship. We're were playing together, so he didn't have to worry about someone stealing his character and we could tell him when we were in the ship.
The crazy thing was....he never crashed when we did this. He was literally crashing every 1-3 games sometimes back to back. After we did this "alt tab" workaround, he didn't crash the rest of the night (20+) games. It could totally just been coincidence but maybe give it try until we get any traction on this bug.
Attaching my dxdiag.txt as well since it shows the same Apphang error.
For those crashing still. Try this.
Open Notepad, copy the following:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers]
"TdrDelay"=hex(b):08,00,00,00,00,00,00,00
Save As, select All Files under the drop down. Name it Apexfix.reg (*.reg)
Run the File. Say yes to all prompts.
@Dafecat wrote:
@DafecatWhy do they not respond here???
Because they do not care. Not about you. Nor me. They only care about money. This is the utopia everyone wanted.
thanks for the fix, krystalmyth
seems to be working for me, for now.
Any explanation of the issue and the fix you provide ? I'm trying to understand
This is happening to me, I've tried running the game as an administrator and in compatibility mode and those don't work. Restarting my computer works for the first game, but then it crashes during the second.
