Game freezes when moving mouse
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 2070 Super
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? MattAero
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 5.07.2024
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Everytime I move my mouse in lobby, settings, or in game, my entire screen and game freezes completely until I stop moving my mouse.
What should be happening instead? My game not freezing
Steps: How can we find the bug ourselves? No idea
I am looking for any and all help for this problem. Ever since the new season update (season 21), Everytime I move my mouse in the lobby, in game, or anywhere else, my game freezes completely and does not unfreeze until I stop moving my mouse. I have seen this happening to other people but every single solution I have seen or heard about does not work or fix the issue. My mouse is a Logitech G502 Hero. Hopefully I can fix this issue soon. Thank you.
