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Kamil4577's avatar
Kamil4577
2 years ago
Solved

Game is Crashing PC without BSOD

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number 3070 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? Kamil4577 P...
  • Kamil4577's avatar
    Kamil4577
    2 years ago

    I found some workaround my problem. Problem is not LAN connection but I think network adapter driver in my case WiFi is causing PC crash. After disabling WiFi card, game is not crashing after that 5-7 minutes. Its working great now.

    I have theory what happening.

    Game will crashing your PC in 5-7 minutes regardless what you are doing. I tested this crash when playing game or just waited for crash in title screen.

    I think Apex or EasyAntiCheat is doing verification for Apex files in runtime is why disk is yielded near 200MB/s constant 5-7 minutes everytime when Apex start. After big files I think Apex or EAC is checking running drivers, network adapters for some suspicious drivers, doing tests, giving tasks or checking driver certification. And if driver dont pass test or cant do task then PC crash because its happening in System.exe process.

    Why I think game is doing verification but not loading assets. Because RAM and VRAM usage does not rising. Now I know why game FPS is not smooth in first 5-7 minutes after launch.

    Please report it to Devs so they get value information and can debug that stuff and maybe optimizing game files verification process.

Kamil4577's avatar
Kamil4577
2 years ago

I did more tests and game is crashing even after launching, I just waited in Prelobby screen and after about 5 minutes my PC crash again. Apex is yielding my SSD near constant ~200MB/s but Apex RAM and VRAM usage does not rising its sit around 2.1GB RAM. 10 seconds before crashing PC Apex disk usage is near 0 MB/s.

I repair game files around 7 times in EA app.

  • kendall316uk's avatar
    kendall316uk
    2 years ago

    Hi Kamil4577,

    I think I am having this exact problem. Seemed fine 2 days ago, but since late evening 8pm (GMT) 11/05/24, when I try to play apex it crashes my pc. Not just Apex crashing out, which I would normally get some code, it crashes my entire pc. When I reboot there are no obvious messages from either the pc or Apex. Another similarity is the sound the crash causes coming through my monitor speakers, sounds like they are going to explode and the only way out is to press the pc reset button.

    I have repaired the game files and double checked prior known settings that caused issues in the past (in game overlay), but nothing has resolved my issue. This cannot be an isolated incident, can anyone advise what to do to resolve this??

    Thanks in advance!

    • MrKaru's avatar
      MrKaru
      2 years ago

      Same. From update (Tuesday) to Friday, everything was fine. On Saturday, the problem began. 

      I can load into the game, but some time between dropping and first ring closure my PC will just freeze and become unresponsive until I hold the power button.  No errors or BSOD. It's reliably recreatable to the point I can't play at all.

      I've uninstalled drivers with DDU, reinstalled them fresh. Uninstalled (and deleted all relevant folders) and reinstalled apex and Easy anti-cheat. I've checked other games and benchmarking programs, as well as physically checking the PC, and all ran fine. I found somebody mention some Bios settings to try so I changed them, and still the problem persists. 

      I am out of options. I simply can't play Apex, while no other program or game seems to suffer. 

      • DaneSavvy's avatar
        DaneSavvy
        2 years ago

        Same exact thing here, I even tried changing to direct x12 but still the same result.

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