Forum Discussion

JonnySp33d's avatar
JonnySp33d
6 years ago
Solved

Game keeps crashing on my Xbox one x but doesn’t crash for others on same WiFi

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One X What is your gamertag/PSN ID/EA Account name? Quinvictus Please provide your squad mates...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi @JonnySp33d. 

    Let's take a look and see if we can help out with these crashes here. Since you've got multiple consoles on the same wifi connection we might be looking at an IP address conflict. I've seen that happen in some cases. Setting a static IP address on your consoles might help out with that. 

    For more details on how to set a static IP check out the Microsoft Support website. Let me know if that helps at all. 

    /Kent

sweetnpsycho666's avatar
sweetnpsycho666
6 years ago

I have a total of 37 in my friends list. How many is too many?

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago
@sweetnpsycho666 wrote:

I have a total of 37 in my friends list. How many is too many?

That's probably fine. The people I saw who said deleting friends had a lot more, so that's likely not related in this case. 

While you're playing Apex Legends do you have any streams or anything like that running on the same internet connection? I've also seen cases where other network usage can lead to crashes like this. Try limiting the amount of other activity on your network if at all possible and see if that makes a difference for you at all. Let me know how that goes for you. 

/Kent

  • sweetnpsycho666's avatar
    sweetnpsycho666
    6 years ago

    I've played where only my console is wired to the modem and disconnected  the router and still have issues. Changed the visual settings to the lowest and every other idea both tech support and I could think of

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @sweetnpsycho666 wrote:

    I've played where only my console is wired to the modem and disconnected  the router and still have issues. Changed the visual settings to the lowest and every other idea both tech support and I could think of

    Thanks for giving it a shot. I'll forward up these details for a look. 

    /Kent

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 10 months ago