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SMllTHY's avatar
SMllTHY
5 years ago

Game keeps freezing and disconnecting. Weapons are invisible.

Product: Apex Legends Platform:Xbox Series X Please specify your platform model. Microsoft Xbox One X What is your gamertag/PSN ID/EA Account name? Chief KiIo Please provide your squad mates' gam...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@SMllTHY 

Thanks for following up!

Is it possible to try bypassing the wifi connection and using a LAN cable instead to test and see if that makes any difference? 

/Kent

SMllTHY's avatar
SMllTHY
5 years ago
@EA_Kent I've uninstalled and reinstalled it again afemter leaving it for a while and I'm still having the same issues. I can provide game clips if you need them but is there anything else I can try in the meantime?
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SMllTHY 

    If you can share a clip that would be really helpful. You can upload it somewhere like Youtube and link it here. Thanks!

    /Kent

    • SMllTHY's avatar
      SMllTHY
      5 years ago
      @EA_Kent https://youtu.be/yvZv0nWeygk
      https://youtu.be/2DAuVJCjZ6E
      https://youtu.be/mf70yKhvyNA

      These clips are all from the same match. I dont get a chance to choose my character and then all of a sudden I'm on the ground and can look around but the world is frozen so I'm forced to wait until I'm killed or the ring gets me. It doesn't happen every single game but its happening quite frequently and it sucks cause I lose RP when it happens, just tryna get to plat ☹️. On the bright side I did finally get an heirloom which is something I suppose
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @SMllTHY 

        Thanks! I appreciate that. 

        It looks like the in-game indicators for latency and packet loss are both coming up when this happens. There is something else I'd like to try to see if it helps. Can you try setting a static IP on your Xbox when you have the chance? 

        The Port Forward website has step-by-step instructions on how you can set up a static IP. Once you've been able to give this a try please let me know if you're still running into these same freezes or any other issues. Thanks again!

        /Kent

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