Forum Discussion

SMllTHY's avatar
SMllTHY
5 years ago

Game keeps freezing and disconnecting. Weapons are invisible.

Product: Apex Legends Platform:Xbox Series X Please specify your platform model. Microsoft Xbox One X What is your gamertag/PSN ID/EA Account name? Chief KiIo Please provide your squad mates' gam...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@SMllTHY 

Thanks! I appreciate that. 

It looks like the in-game indicators for latency and packet loss are both coming up when this happens. There is something else I'd like to try to see if it helps. Can you try setting a static IP on your Xbox when you have the chance? 

The Port Forward website has step-by-step instructions on how you can set up a static IP. Once you've been able to give this a try please let me know if you're still running into these same freezes or any other issues. Thanks again!

/Kent

SMllTHY's avatar
SMllTHY
5 years ago
@EA_Kent I didn't do the IP thing but for whatever reason I haven't had any issues for a couple of days now so whatever was wrong seems to have fixed itself. Looks like I can finally get back to the ranked grind. Thanks for all your help though, you've been very helpful
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SMllTHY 

    Thanks for following up and letting me know! I'm glad to hear it's been working better for you recently. 

    /Kent

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 5 years ago