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Reciplay's avatar
Reciplay
5 years ago

Game not running on PS4 since last update.

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name? Kreutznaer Please provide your squad mates' ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @Reciplay, 

Like shaxzq mentioned there is an issue we've been tracking that's preventing certain accounts from connecting to the Apex Legends servers. However, the issue you're describing sounds like it could be something different. In your case is this only happening with a specific account, or do you get this same error message regardless of which account you're trying to access? 

/Kent

Reciplay's avatar
Reciplay
5 years ago
@EA_Kent it's just my account, yeah. I've just created a new one for a new user and it works fine. I don't get any error message, it just throws me back to the title screen again.
  • Reciplay's avatar
    Reciplay
    5 years ago

    @EA_Kent @EA_Aljo @EA_David I cannot send a video, but this is what I see, in sequence. the dark lobby appears for 2 seconds or so, when it does. the first time it appeared, I even got a message and Pathfinder talking about the new ranked series resetting, but again, it only lasted a few seconds

    • Recifarra's avatar
      Recifarra
      5 years ago

      @EA_Kent by the way, this is Reciplay, I just can’t login into my account on my phone for some reason. my PSN account is Kreutznaer

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