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scsquared's avatar
scsquared
4 years ago
Solved

Game says I have ban, when i have no history of bans????

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia 2070 super? Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account nam...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @scsquared,

    Sorry for any confusion there. It's briefly mentioned in that second paragraph you screenshot, but certain in-game bans or suspensions will not show up on that page.

    If you're seeing a ban message in-game, please do create an appeal with our Terms of Service team regardless of what's showing up on that page. They'll be able to look into that for you further and will reach back out via email, thanks. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @scsquared,

Sorry for any confusion there. It's briefly mentioned in that second paragraph you screenshot, but certain in-game bans or suspensions will not show up on that page.

If you're seeing a ban message in-game, please do create an appeal with our Terms of Service team regardless of what's showing up on that page. They'll be able to look into that for you further and will reach back out via email, thanks. 

scsquared's avatar
scsquared
4 years ago
@EA_Mako Oh duh. Guess I should have read that. Thanks. I’ll submit one then.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @scsquared 


    It's feedback we've seen a fair amount of, so it could definitely be more clear. That part of the site is fairly new in itself, so we're still getting that all fleshed out. 👍

    • scsquared's avatar
      scsquared
      4 years ago
      @EA_Mako Fair enough. Well thank you again for ensure that I’m directed correctly. I want to try to
      Get this sorted out and get back into the game.
      • CKLIsOnFire's avatar
        CKLIsOnFire
        4 years ago

        Im having the same issue lol. I just want to game with my friends and this exact thing happends. I already filled out the contact information for them and i hope it doesnt take too long.

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