game stuck at "Matchmaking"

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number not important
Enter RAM memory size in GB not important
What is your gamertag/PSN ID/EA Account name? Alphabets
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. not important - tried Ranked, Causal and Arena, none of them are working
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. clicked Play to start a new game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 8/18/2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? after 1 game I clicked "Play" but now game stuck at "Matchmaking" and I can't enter the game, I tried different game modes, and I tried restating the game, Origin, etc, still got nothing
What should be happening instead? Entered the game
Steps: How can we find the bug ourselves? try playing the game by click on Play?

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game stuck at "Matchmaking" and won't start any modes.