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NE0N_SPEKTER's avatar
5 years ago

Graphics " Black Shadowing and Transparent floors"

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number EVGA RTX 2080ti FTW3
Enter RAM memory size in GB 64
What is your gamertag/PSN ID/EA Account name? Cypher_IXI
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rampart and others
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Edge
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. it is constant through out the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 8/18/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? everything in shadow is super black and not rendering correctly and then floors I can see through.
What should be happening instead? it should be rendering correctly
Steps: How can we find the bug ourselves? idk - I can send video if need be

Graphics " Black Shadowing and Transparent floors" 

10 Replies

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  • Product: Apex Legends
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number AMD
    Enter RAM memory size in GB 16GB
    What is your gamertag/PSN ID/EA Account name? SpyINFINITE
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)? lifeline and octane
    Which Legends were your squad mates using (if applicable)?
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. World Egde
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. walking
    Did your squad mates also experience the issue? No
    How many matches had you played in a row before the issue occurred? 2
    When did this happen? (dd.mm.yy hh:mm) 18.08.2020 19:10 UTC+3 hours
    How often does the bug occur? Every time (100%)
    How severe is your issue? Minor impact to gameplay
    What happens when the bug occurs? There is a black spot under me up to 2 meters and turns every in that area black
    What should be happening instead? Everything should be colored
    Steps: How can we find the bug ourselves? just playing

    After I updated the game and the first 2 match was a spot under me 

  • Product: Apex Legends
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number System Product Name
    Enter RAM memory size in GB 16
    What is your gamertag/PSN ID/EA Account name? Wulfenthrad
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)?
    Which Legends were your squad mates using (if applicable)?
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Near Grassy areas
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Moving throughout the map
    Did your squad mates also experience the issue? I don't know
    How many matches had you played in a row before the issue occurred? 0
    When did this happen? (dd.mm.yy hh:mm) 18.08.20
    How often does the bug occur? Every time (100%)
    How severe is your issue? Minor impact to gameplay
    What happens when the bug occurs? The texture of the ground becomes black or transparent, becoming more apparent when sprinting.
    What should be happening instead? The ground should be behaving normally
    Steps: How can we find the bug ourselves? Sprint through grassy areas of the map

    After the release of season 6, I've been running into an issue where the texture of the ground where my character is in becomes missing.  This glitch affects only where my legend is and not further out.

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  • Product: Apex Legends
    Platform:Steam-PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number I don't know but the drivers came out in August but I have an RTX 2070 Super
    Enter RAM memory size in GB 16
    What is your gamertag/PSN ID/EA Account name? N0t Cyb3r
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)? Bangalore
    Which Legends were your squad mates using (if applicable)? Rampart and Lifeline
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It was anywhere on the map
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game
    Did your squad mates also experience the issue? I don't know
    How many matches had you played in a row before the issue occurred? 1
    When did this happen? (dd.mm.yy hh:mm) August 18 2020 15:30 EST
    How often does the bug occur? Every time (100%)
    How severe is your issue? Minor impact to gameplay
    What happens when the bug occurs? The graphics are very weird and not correct
    What should be happening instead? Normal Graphics
    Steps: How can we find the bug ourselves? I don't Know

    nice rock

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    Hi, it sounds like there was some corruption/file damage during the update. If you run the repair function in Origin it should detect these and replace them.

    In Origin, right-click the game panel for Apex and it should give the repair option. 

  • Anonymous's avatar
    Anonymous
    5 years ago

    i got this problem when season 6 came. i'm just hoping they patch it 

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    @Anonymous Hey, if you haven't done so already please try the repair, it's likely these issues are down to problems with the update, and the repair should hopefully help. 

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    To add to this, while a repair fixes this, we of course don't want it happening at all. If you have been affected by this, can you create an Origin Error Report and post/DM me the report number so that the Origin team can investigate?

    Thanks

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