Forum Discussion

SkillAuto's avatar
SkillAuto
Seasoned Traveler
3 years ago

Gun Run bug on PS5: Game crashes at the exact moment you eliminate an enemy

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? SkillAuto
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Both available maps in the "Gun Run" mode
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Shooting an enemy player in the Gun Run mode
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? At least a few matches
When did this happen? (dd.mm.yy hh:mm) 10.04.22 00:00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The moment you've done enough damage to eliminate an enemy player, the game will crash and ask that you give an error report through the PlayStation 5 user interface. You're then able to load the game and return to the match after some waiting.
What should be happening instead? The game should not be crashing when you eliminate an enemy player.
Steps: How can we find the bug ourselves? It's tough, because it happens very rarely. My teammates use PlayStation 4 and have not had the bug, so I'm inclined to believe it's a PS5-specific problem. At the exact moment the game crashes, you'll still see damage number indicators above the enemy, having done enough damage to eliminate the enemy, and will still be holding the weapon you used to eliminate the enemy. I will have crashed, and my teammates in Party Chat will let me know I had gotten the elimination but I'm now standing still on the map. It could possibly be a crash caused by the process of switching to a new weapon, or the sound effect when switching to a new weapon? You crash at the exact moment before these would happen. I've had it happen with a Charge Rifle and one of the pistol/smg weapons while aiming down sights.

‌

Details above, but very rarely the PlayStation 5 version of the game will crash at the exact moment you secure an elimination in the Gun Run limited-time mode. It's happened to me with different weapons. It has not happened to my regular squad mates who use PlayStation 4.

5 Replies

Replies have been turned off for this discussion
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @SkillAuto That's very interesting. Can you try a reinstall first, to check in case there's some local damaged asset that's a factor.

    If the issue persists, can you check if the PS5's autocapture grabbed the final moment before the crash. I think you're on the right track with the issue being related to switching, and a clip of the moment in question will help immensely with identifying the culprit.

    And it's of course rotated out now, but Gun Run will be back on October 11th.
  • SkillAuto's avatar
    SkillAuto
    Seasoned Traveler
    3 years ago

    @EA_David Sure, I can reinstall and see if it continues to happen the next time the LTM returns.

    The problem with capturing video of a crash on PS4/PS5 is that as soon as you exit a game (or in this case, crash out of a game), you lose all unsaved recording, making video evidence impossible without external video capture.

    I did report the crashes through the PlayStation 5 UI, which I believe may attach a clip when you send it? I'm not sure where these reports surface on your end.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    They don't go directly to me, but I have some QA contacts who get them.

    The optional notes are apparently super-useful for sorting them, so if you get the crash please send the video and attach a note. If you could let me know what note you added I'll pass it on so the devs can pick out the right one.
  • SkillAuto's avatar
    SkillAuto
    Seasoned Traveler
    3 years ago

    @EA_David I had this crash happen again tonight now that Gun Run has returned. Last week I uninstalled Apex from my PS5, deleted my local and cloud save file, then did a fresh reinstall. I couldn't save a video of the crash for the reason mentioned previously, but I have a few details and the note I wrote for the crash report so the team can find it:

    The crash report note is "SkillAuto Gun Run Crash 001" without quotes.

    Some details: I was on the Worlds Edge map, getting hit with Caustic gas and shooting a Spitfire (or possibly Rampage?) while aiming down sights. The game crashed the moment I secured an elimination. I submitted report and returned to the match spawned with the Volt SMG, having been eliminated while crashed out of the game.

    The only thing in common with the crashes is it happening the moment an elimination is secured, and possibly while aiming down sights? Weapon being used, Legend being used, Legend I'm eliminating, and map being played on have been different.

    Screenshot of the crash report and a screenshot/video of my return to the match:

  • olivermonso1's avatar
    olivermonso1
    2 years ago

    I al struggling with the same issue. Except it is not at all rare. It happens every time I play gun run (usually right after I’ve killed someone and die myself).

    having looked at other forums this seems to be a common problem which only occurs on gun run and on PS5… 

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 6 years ago