Heirloom glitch

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia RTX 3070
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? dreo123
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was in the loot box heirloom menu vicinity
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looking through the Heirlooms
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? irrelevant
When did this happen? (dd.mm.yy hh:mm) during lunar new year event when servers were laggy
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? Idk if its a reoccurring bug
What should be happening instead? I should have gotten the pathfinder heirloom
Steps: How can we find the bug ourselves? idk

‌

During the Lunar New Year event when the servers were extremely laggy, I purchased all the event skins for $200 so I can get the beloved heirloom shards. I knew exactly which heirloom I wanted (pathfinders). When I went to purchase pathfinders heirloom, I opened the box and it was extremely laggy. When the box finally opened, LIFELINES heirloom appeared. I had literally purchased Pathfinders but somehow it glitched and gave me lifelines. I contacted EA support but they addressed that in-game purchases cannot be changed or refunded. So now I am stuck with an heirloom for a character that I don't like. Literally $200 down the drain. I spent so much money just so I could be disappointed. I really wish there was a refund system where I had the opportunity to refund an Heirloom at least 1 time...