There will be a hotfix for this!
you have heirlooms, if you get them through the event it re-sets your apex pack count, so when you buy the heirlooms through the event sadly it re sets them so now you need to open around another 500 to get one unless you purchase another heirloom.
This is not correct, @just_ma1den
Event packs cannot give you heirloom shards on their own, and they do not count towards the 500 packs.
Getting heirloom shards through an event does NOT reset the counter.
On topic.
In the past, EA has investigated multiple occasions where players like you, @Cryptonic64, have posted that you should obtain the heirloom shards.
Never has any bug been found with the count. In every single case the player did not meet the 500 pack requirement yet. See EA reaction below.
This is a topic we see come up every so often. We've sent some reports like this up for investigation several times in the past, and in each case it was found that there just weren't enough eligible packs opened on the account to trigger the bad luck protection.
As far as I know there are no bugs, and the bad luck protection is working as designed. If you haven't yet received any heirloom shards I'm afraid it means you haven't opened enough packs to trigger it. Keep in mind, there are some packs that aren't eligible, such as event packs.
You like all the rest think this event works the same like the previous events... we are not being taken seriously.. such a big freakin scam!!! Didnt expect any less from EA games. Fix this or AT LEAST ACT AS IF YOU CARE... players have spent hundreds of euros for this... Come on!!! Get into this, look at the numbers, look at the amount of people having this issue.. it has never been this bad before. Isnt that something to motivate you guys to do an in depth investigation into this??
Hi @esperity
I see those reports as well, of course. And there are so many players reporting that there is a bug or that something is off.
Community managers are also aware of this, as they have replied to different threads on this topic already.
I hope a developer comes forward and comments on this hot topic soon, hopefully coupled with an investigation.
The best way of preventing this whole situation is if Respawn implements an Apex Pack counter, which displays the current packs opened after the last heirloom.
If something ever goes wrong, it is very easy for players to see (counter shouldn't go above 500 because of the guarantee), and players have better proof than the current loose claims of "I opened x packs and should have it".
exactly!! Devs aren't taking this seriously... they think this event works the same like the previous events... we are not being taken seriously.. such a big freakin scam!!! Didnt expect any less from EA games. Fix this or AT LEAST ACT AS IF YOU CARE... players have spent hundreds of euros for this... Come on!!!
