There will be a hotfix for this!
This is not correct, @just_ma1den
Event packs cannot give you heirloom shards on their own, and they do not count towards the 500 packs.
Getting heirloom shards through an event does NOT reset the counter.
On topic.
In the past, EA has investigated multiple occasions where players like you, @Cryptonic64, have posted that you should obtain the heirloom shards.
Never has any bug been found with the count. In every single case the player did not meet the 500 pack requirement yet. See EA reaction below.
This is a topic we see come up every so often. We've sent some reports like this up for investigation several times in the past, and in each case it was found that there just weren't enough eligible packs opened on the account to trigger the bad luck protection.
As far as I know there are no bugs, and the bad luck protection is working as designed. If you haven't yet received any heirloom shards I'm afraid it means you haven't opened enough packs to trigger it. Keep in mind, there are some packs that aren't eligible, such as event packs.
You like all the rest think this event works the same like the previous events... we are not being taken seriously.. such a big freakin scam!!! Didnt expect any less from EA games. Fix this or AT LEAST ACT AS IF YOU CARE... players have spent hundreds of euros for this... Come on!!! Get into this, look at the numbers, look at the amount of people having this issue.. it has never been this bad before. Isnt that something to motivate you guys to do an in depth investigation into this??
