There will be a hotfix for this!
Hi @esperity
I see those reports as well, of course. And there are so many players reporting that there is a bug or that something is off.
Community managers are also aware of this, as they have replied to different threads on this topic already.
I hope a developer comes forward and comments on this hot topic soon, hopefully coupled with an investigation.
The best way of preventing this whole situation is if Respawn implements an Apex Pack counter, which displays the current packs opened after the last heirloom.
If something ever goes wrong, it is very easy for players to see (counter shouldn't go above 500 because of the guarantee), and players have better proof than the current loose claims of "I opened x packs and should have it".
If there is a bug that resets the counter with the event, then I hope that people who spend money on the event will be compensated. For example, they grant those players heirloom shards.
This is of course pure speculation. I've no idea how they would compensate people. A refund may also be an option, but IMO less likely.
And firstly, they have to actually determine that there is in fact a bug.
