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Cryptonic64's avatar
Cryptonic64
5 years ago
Solved

Heirloom guarantee after 500 packs not working

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Slim What is your gamertag/PSN ID/EA Account name? Cryptonic64 Please provide your squad m...
  • DYSPROssium's avatar
    DYSPROssium
    5 years ago

    There will be a hotfix for this!

esperity's avatar
esperity
5 years ago
@DYSPROssium That is a good way to prevent it however what about the people who have overspent and should have got a heirloom on their 100th pack opening totaling up to 500 rather than their 300th pack opening totaling up to 700? Will their money be eaten. I'm not sure how respawn will compensate the people who have overspent without the guaranteed heirloom, I am one of them.
DYSPROssium's avatar
DYSPROssium
Hero (Retired)
5 years ago

@esperity 

If there is a bug that resets the counter with the event, then I hope that people who spend money on the event will be compensated. For example, they grant those players heirloom shards.

This is of course pure speculation. I've no idea how they would compensate people. A refund may also be an option, but IMO less likely.

And firstly, they have to actually determine that there is in fact a bug.

  • esperity's avatar
    esperity
    5 years ago
    @DYSPROssium Thank you for your insights and time, I appreciate it. I hope all goes well 🙏
    • DYSPROssium's avatar
      DYSPROssium
      Hero (Retired)
      5 years ago

      No problem, @esperity!

      Everything fine here, hope you're doing great as well.

      • CKG_Slyht_35's avatar
        CKG_Slyht_35
        5 years ago
        @DYSPROssium Thank you for your replies, finally someone noticed and gave us some attention...
  • IlluminousXIII's avatar
    IlluminousXIII
    5 years ago

    This is amazing! We are finally feeling like we're being heard and taken seriously

    Thank you very much for your kind responses! Let's wait for the investigation 🙂

  • NiokRTszeroFock's avatar
    NiokRTszeroFock
    5 years ago

    I am a Chinese player，You Keep talking The progress of 500 boxes has not been reset。It's humiliating deception！In Chinese post，There are already super many players responding to this problem，Can you show the number of boxes we have opened in the game?

    • CKG_Slyht_35's avatar
      CKG_Slyht_35
      5 years ago

      Respawn has replied guys. It's getting solved! 

      • DYSPROssium's avatar
        DYSPROssium
        Hero (Retired)
        5 years ago

        There will be a hotfix for this!

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