An update to this: So last night I was locked out of my account permanently. I received a notification that my two-step verification was turned off on my account and that my password was changed. I had to roll out of bed at midnight, create a new EA account, contact EA support, as well as change the passwords on all of my major accounts (an arduous process that has only just begun.) Thankfully, as you might be able to tell from me being able to follow up on this post, I was able to get my account back. This account theft helps answer the question I had earlier as to why someone would log in to my account, use my consumables, and leave. They must have been planning to steal the account completely and use it.
What really irks me, however, is that the EA rep said that nothing could be done about the Heirloom Shards & Crafting Materials spent by the hacker. I can't accept that there's literally nothing they can do about this. This entire situation is completely out of my control. I've taken some screenshots of the conversation I had with EA tech support early this morning. I'm going to try to reach out again and see if there's something they can do.
Has anyone else been in a similar position? This entire situation is so aggravating 😠
I've written a Reddit post that delves deeper into this topic: https://www.reddit.com/r/apexlegends/comments/nhacs1/stolen_account_intruder_used_my_heirloom_shards/
