Forum Discussion

JustAcceptIt-V1's avatar
4 years ago
Solved

How to fix mouse freezing?

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA RTX2080 Max-Q
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? JustAcceptIt-V1™
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Anywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Respawning teammates/enemy squads respawning/character select/character switch in firing range
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) N/A
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Mouse/cursor freezes in current position for a couple of seconds when: (Respawning teammates/enemy squads respawning/character select/character switch in firing range) For example I could be in a match fighting a squad, and any other squad on the map could be respawning somewhere and my mouse would freeze and cause in a loss in the current fight. In character select when entering a match, when it is my turn to pick a character the mouse freezes and only unfreezes seconds before my turn is over, therefore giving me a second to switch character if a favorited character had been chosen.
What should be happening instead? Not freezing
Steps: How can we find the bug ourselves? Unsure as this has only happened to me in my friends group.

The overall story is that whenever there is a player being respawned my mouse will freeze, same situation for the character selection screen, cursor is stuck in the same position. I have tried to search for fixes but can't find any, there seems to be a problem with razer peripherals and the chroma sync screwing with the device but i have disabled everything related to that process and still no fix. I have reset my pc 4 times trying to solve this problem, the first time worked and the problem was fixed for season 9, but with the release of season 10 this bug has ruined my fantastic experience of season 10.

7 Replies

Replies have been turned off for this discussion
  • Here is the changing character's glitch, couldn't manage to replicate the respawn glitch but i will upload another video when i have the time of the character selection screen.

    https://youtu.be/xgXIogB6Ipg

    Update: Playing on Steam, but currently downloading Apex on Origin to test if the bug still happens on Origin.

    Update: Bug happens on both Origin & Steam

  • JustAcceptIt-V1's avatar
    JustAcceptIt-V1
    4 years ago

    Here is the latest recording.

    Not much has changed since the last, except the fact that i have deleted Razer Synapse to test it that was the problem.

    Fixes I have tried that I found online:

    1.Disabling Chroma apps in Razer Synapse/ only downloading the parts of Synapse that does not contain Chroma function.

    2. Deleting razer synapse

    3. Disabling Discord overlay for Apex

    4. Disabling Discord game status

    5. Trying Apex on Origin

    6. Bought a new mouse

    7. Clean reset with fresh windows installation (4 times total)

    ------------------------------------------------------------------------------------------------------------------------------------------------------------

    I have researched this problem and it seems that I am not the only one who has this bug, but this problem might be so niche that the solve for the problem may not even be discovered yet. In my times of resetting, the first ever full reset I did was during Apex Season 8, which is also when I encountered this problem. The reset seemed to fix the problem and my game had no problems till Season 10. In season 10 I first encountered the (Loading And Compiling Shaders) bug, which would take couple of minutes to launch the game each time. After 1 or 2 days into the season my mouse problem had returned.

    ------------------------------------------------------------------------------------------------------------------------------------------------------------

    I have stated the mouse problem in my original post, but have not had the time to fully capture all the encounters of the bug. Here is the easily replicated bug when in the character selection menu. (https://youtu.be/O9eFvM0LU9Q) (Changing Legend in the range) 

    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    I will update this section when I manage to record the character selection screen in a match. (Unfinished section)

    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    I will update this section when I manage to record how respawning during a match causes mouse/cursor to freeze/act erratically. (Unfinished section)

    --------------------------------------------------------------------------------------------------------------------------------------------------------------

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    @JustAcceptIt-V1 To check, after the fresh windows install did you try to play immediately or after downloading other apps and updates?

  • Will try a clean boot later today with these variables changed:

    -No external devices plugged in

    -No other third-party software will be installed before running Apex (excluding Origin/Steam)

  • Have done the clean boot, only thing I downloaded was Steam>Apex. Launched apex and tested the mouse movement with the laptop’s built-in trackpad and the glitch was still there, so it’s not the issue of Razer Products.

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 5 years ago