How to fix mouse freezing?
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA RTX2080 Max-Q
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? JustAcceptIt-V1™
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Anywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Respawning teammates/enemy squads respawning/character select/character switch in firing range
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) N/A
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Mouse/cursor freezes in current position for a couple of seconds when: (Respawning teammates/enemy squads respawning/character select/character switch in firing range) For example I could be in a match fighting a squad, and any other squad on the map could be respawning somewhere and my mouse would freeze and cause in a loss in the current fight. In character select when entering a match, when it is my turn to pick a character the mouse freezes and only unfreezes seconds before my turn is over, therefore giving me a second to switch character if a favorited character had been chosen.
What should be happening instead? Not freezing
Steps: How can we find the bug ourselves? Unsure as this has only happened to me in my friends group.
The overall story is that whenever there is a player being respawned my mouse will freeze, same situation for the character selection screen, cursor is stuck in the same position. I have tried to search for fixes but can't find any, there seems to be a problem with razer peripherals and the chroma sync screwing with the device but i have disabled everything related to that process and still no fix. I have reset my pc 4 times trying to solve this problem, the first time worked and the problem was fixed for season 9, but with the release of season 10 this bug has ruined my fantastic experience of season 10.
@JustAcceptIt-V1 Wanted to see if this is still happening, if so have you tried launching in a Clean Boot?
