I can't buy apex coins
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number rtx 4060 ti
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? MrDetroittt
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. MrGhost
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? octane
Which Legends were your squad mates using (if applicable)? banglore wraith
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was trying to buy apex coin
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. ı m in lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? any
When did this happen? (dd.mm.yy hh:mm) 3.01.2025
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I'm trying to buy apex coin through steam or from ea's website, but ea gives an error and nothing happens on steam. There are 3 days and 21 hours left for the event to end and there is only 1 box left until I buy the heirloom, but I can't buy it, please help me, I want to buy the heirloom ☹️
What should be happening instead? had to be taken
Steps: How can we find the bug ourselves? trying to buy apex coin
You can give me the last remaining 1 box or help me get 1000 apex coins please last 3 days 21 hours
Hey @mrdetroit1,
If you've tried going through the steps @Midnight9746 has mentioned without any success, you'll want to get in touch with our support team directly regarding any purchases that are pending or complete if they did not provide the coins. We cannot make any changes for you via the forums, including adding missing coins.
For any purchasing issues through EA directly, please be sure you've tried these steps as well. If you're also getting errors when trying a purchase through Steam, you'll need to get in touch with Steam support for more details.
For the specific error you've mentioned, the only other option we can suggest here would be to get in touch with your bank and make sure they haven't flagged any payment attempts as suspicious, or use a different payment method.
