Forum Discussion

6 years ago

Solved

I can't see my friends online

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number geforce gtx 950m Enter RAM memory size in GB 8 gb What is your gamertag/PSN ID/EA Account name...

EA_Kent
6 years ago
Hi @Schnitzelsalads.

It sounds like one of you two might be on a beta version of the Origin client. There was actually a change recently that will temporarily prevent someone on a beta client from being able to see users who are not also using a beta version. For more details check out this post over at the Origin board:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-Client-Update-to-Chat-and-VoIP-Sunset/m-p/8685778/thread-id/63389

After the 30th it should be possible for beta and non-beta players to see each other again, but in the meantime you can opt out of beta clients and restart. That should allow you to see your friends again.

/Kent

EA_Kent

Community Manager

6 years ago

Hi @Schnitzelsalads.

It sounds like one of you two might be on a beta version of the Origin client. There was actually a change recently that will temporarily prevent someone on a beta client from being able to see users who are not also using a beta version. For more details check out this post over at the Origin board:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-Client-Update-to-Chat-and-VoIP-Sunset/m-p/8685778/thread-id/63389

After the 30th it should be possible for beta and non-beta players to see each other again, but in the meantime you can opt out of beta clients and restart. That should allow you to see your friends again.

/Kent