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FastCarMonkey's avatar
FastCarMonkey
2 years ago
Solved

I didn't receive my 50 stars in s19 after preordering the battlepass in s18

I just got on Apex Legends and checked the Battle Pass section because I took advantage of the pre-order offer that was available in the item shop during the previous season (Season 18). Now, I've go...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @FastCarMonkey, thanks for the post!

    Unfortunately it sounds like there may have been some confusion with that offer.

    The 50 stars(5 levels) are applied to the current Battle Pass which would have been the Season 18 pass at the time this was available, not the Season 19 Battle Pass.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @FastCarMonkey, thanks for the post!

Unfortunately it sounds like there may have been some confusion with that offer.

The 50 stars(5 levels) are applied to the current Battle Pass which would have been the Season 18 pass at the time this was available, not the Season 19 Battle Pass.

  • FastCarMonkey's avatar
    FastCarMonkey
    2 years ago

    But how is that fair? it wasn't clearly stated that these stars were meant for the current season's Battle Pass, not the next one. So, I was left unaware of the details. I still firmly believe that I was led to believe otherwise by that offer, and I'm hoping for some form of compensation to address this matter.

    • Mewmeyow's avatar
      Mewmeyow
      Seasoned Newcomer
      2 years ago
      @FastCarMonkey Same thing happened to my husband and i. We were talking and we didn't even get the option to purchase the next seasons BP until we maxed out the current one. We are super disappointed about the stars. ☹️
  • Shpookyy's avatar
    Shpookyy
    2 years ago

    This IS still confusing and unfair. Won't buy it again

    • FastCarMonkey's avatar
      FastCarMonkey
      2 years ago

      It seems you're correct; the offer did indeed promise a bonus reward. Therefore, it's only fair that they provide compensation for this mistake, as it is both misleading and unjust.

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        2 years ago
        Hi @FastCarMonkey,

        Yes, the bonus reward is 50 Bonus Stars for the current season as we've discussed extensively throughout this thread.

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