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FastCarMonkey's avatar
FastCarMonkey
2 years ago
Solved

I didn't receive my 50 stars in s19 after preordering the battlepass in s18

I just got on Apex Legends and checked the Battle Pass section because I took advantage of the pre-order offer that was available in the item shop during the previous season (Season 18). Now, I've go...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @FastCarMonkey, thanks for the post!

    Unfortunately it sounds like there may have been some confusion with that offer.

    The 50 stars(5 levels) are applied to the current Battle Pass which would have been the Season 18 pass at the time this was available, not the Season 19 Battle Pass.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @FastCarMonkey @MrFaluP1,

We have no plans for compensation in this situation as this is working normally.

The details were all listed on the original purchase page specifying how the stars would be applied, so I'm afraid this is not a bug.

FastCarMonkey's avatar
FastCarMonkey
2 years ago

It explicitly mentioned 'Bonus stats,' but curiously omitted any reference to the absence of the 50 stars in the upcoming season.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @FastCarMonkey,

    That's incorrect, sorry. Please see my post above, this information was all on the original page directly under the "NEXT SEASON'S PREMIUM BATTLE PASS" text in the top-left corner.

    Bonus Stars for purchasing early are applied to the Current Season's Battle Pass. Access to the Next Season's Battle Pass will be available at the launch of next season.
    • FastCarMonkey's avatar
      FastCarMonkey
      2 years ago

      Exactly, as I pointed out earlier, it failed to clarify that the 50 stars are exclusive to this season. The proximity of the battle pass and the 50 stars likely misled not only me but also many others into believing we'd receive the 50 stars in Season 19.

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hey @FastCarMonkey,

        We seem to be looking at different information. The pictures I've shared of this offer all explicitly state that the stars are exclusive to the current season.

        I'm sorry if that was missed, but this has not changed whatsoever.

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