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FastCarMonkey's avatar
FastCarMonkey
2 years ago
Solved

I didn't receive my 50 stars in s19 after preordering the battlepass in s18

I just got on Apex Legends and checked the Battle Pass section because I took advantage of the pre-order offer that was available in the item shop during the previous season (Season 18). Now, I've go...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @FastCarMonkey, thanks for the post!

    Unfortunately it sounds like there may have been some confusion with that offer.

    The 50 stars(5 levels) are applied to the current Battle Pass which would have been the Season 18 pass at the time this was available, not the Season 19 Battle Pass.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @FastCarMonkey, thanks for the post!

Unfortunately it sounds like there may have been some confusion with that offer.

The 50 stars(5 levels) are applied to the current Battle Pass which would have been the Season 18 pass at the time this was available, not the Season 19 Battle Pass.

Shpookyy's avatar
Shpookyy
2 years ago

This IS still confusing and unfair. Won't buy it again

  • FastCarMonkey's avatar
    FastCarMonkey
    2 years ago

    It seems you're correct; the offer did indeed promise a bonus reward. Therefore, it's only fair that they provide compensation for this mistake, as it is both misleading and unjust.

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 years ago
      Hi @FastCarMonkey,

      Yes, the bonus reward is 50 Bonus Stars for the current season as we've discussed extensively throughout this thread.
      • FastCarMonkey's avatar
        FastCarMonkey
        2 years ago

        Okay, but the picture I sent, it's still unclear and misleading. If you purchased it through the Battle Pass section, it's impossible to determine whether you'll receive the stars this season or the next.

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