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FastCarMonkey's avatar
FastCarMonkey
2 years ago
Solved

I didn't receive my 50 stars in s19 after preordering the battlepass in s18

I just got on Apex Legends and checked the Battle Pass section because I took advantage of the pre-order offer that was available in the item shop during the previous season (Season 18). Now, I've go...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @FastCarMonkey, thanks for the post!

    Unfortunately it sounds like there may have been some confusion with that offer.

    The 50 stars(5 levels) are applied to the current Battle Pass which would have been the Season 18 pass at the time this was available, not the Season 19 Battle Pass.

FastCarMonkey's avatar
FastCarMonkey
2 years ago

It seems you're correct; the offer did indeed promise a bonus reward. Therefore, it's only fair that they provide compensation for this mistake, as it is both misleading and unjust.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @FastCarMonkey,

Yes, the bonus reward is 50 Bonus Stars for the current season as we've discussed extensively throughout this thread.
  • FastCarMonkey's avatar
    FastCarMonkey
    2 years ago

    Okay, but the picture I sent, it's still unclear and misleading. If you purchased it through the Battle Pass section, it's impossible to determine whether you'll receive the stars this season or the next.

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @FastCarMonkey,

      When you click the button in the latest image you've attached, you'll be taken to the purchase screen.

      This would be the first image I posted in this thread, and contains all the details that have been discussed throughout.

      • Autosaver's avatar
        Autosaver
        2 years ago

        Unfortunately both my partner and I also were confused by this. We were wondering what happened to our stars. The “next season battle pass and 50 bonus stars”.

        I do agree it is confusing. I understand now but it could be made more clear as other games have similar offers about bonus stars for the next season.

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