I lost all my apex skins after linking to a new EA account
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? CosmicK3rmit
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The Lobby, Legends, and Loadout tabs
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I had just linked my xbox account to my EA account
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 2/20/21 4:59 EST
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I lose all my skins
What should be happening instead? I'm not entirely sure, I thought i would be able to play on my xbox account through my PC account.
Steps: How can we find the bug ourselves? I linked my EA account to my XBOX account, so maybe linking accounts causes it
Hi everyone, I linked my Xbox account to my new EA account, as I didn't use the older EA account anymore. Originally my xbox account was linked to the old one, and it was linked while I played Apex. I got to level 97, and had a bunch of event exclusive skins. I unlink my xbox account to the old ea, and relink to the new one, and all my skins are gone, I was refunded for the legends with the gold coin currency (i bought the legends again right after) but when I rebought the legends, none of their skins had been kept. I was told this is a bug and to report it by EA's customer support team.
Maybe you can unlink it in 6 months i haven't tried it but if you link it back to your old EA account you might get everything back.
At least that's what i understand.Now I don't know if you should keep playing for 6 months because you might lose any new items again if you link it back to your old EA account.
