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kronnie's avatar
4 years ago
Solved

I need a refund on apex

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Oranges4Life9
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. None
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? None
Which Legends were your squad mates using (if applicable)? None
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. None
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. So i went into apex and it took away my apex coins and bought me fuse. I havent played him at all yet and i need my 750 coins back
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Non
When did this happen? (dd.mm.yy hh:mm) July 21 2021
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I need coins
What should be happening instead? Coins
Steps: How can we find the bug ourselves? Coins

Coins

  • Hi there, @kronnie.

    I'm very sorry, but we're unable to refund coins for this. We're not aware of any issues that would cause an automatic purchase.

1 Reply

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @kronnie.

    I'm very sorry, but we're unable to refund coins for this. We're not aware of any issues that would cause an automatic purchase.

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