I purchased the Battle Order, but I didn't receive any items in the game.

Product: Apex 传奇
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce4060ti
Enter RAM memory size in GB 8g
What is your gamertag/PSN ID/EA Account name? WantNanNiang
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. 无敌芭比巴伯
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? all
Which Legends were your squad mates using (if applicable)? all
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Battle Pass
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I reload the ea app before opening the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? many
When did this happen? (dd.mm.yy hh:mm) 2024.12.28
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I spent HK $80 in the ea program to top up the 23 second half of the season Apex Heroes game battle order, but I did not receive any items in the game.
What should be happening instead? I should receive gold coins and make metal and skins and treasure chests
Steps: How can we find the bug ourselves? Login to my account?

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我在 ea 计划中花费了 80 港元来充值 23 个下半赛季的 Apex Heroes 游戏战斗顺序，但我在游戏中没有收到任何物品。