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BudgetPathfinde's avatar
6 years ago
Solved

Inactive Account Banned - Please Help!

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 970
Enter RAM memory size in GB 32gb
What is your gamertag/PSN ID/EA Account name? BudgetPathfinder
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. mocdrizzt
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Was going to play Bangalore
Which Legends were your squad mates using (if applicable)? Bloodhound
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was trying to load in to a competitive match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was trying to load in to a competitive match
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05.29.20
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Hi guys. I have not played Apex since the beginning of Season 3. I moved on to other games, but decided that I wanted to play again. Most importantly, I have never hacked any game or even thought of doing so. When I started Apex back up (after updating), I joined my friend in the main menu. When I started to queue with him, the map started loading without issues. All of a sudden, I got sent back to the main menu, with a ban message on my screen. I am really confused, and this is the first time I have ever experienced anything like this. Is it possible that my account got hacked while I was away? Also, is there any way for me to see which IP addresses my account is associated with? If someone got hold of my account and cheated with it, I understand the ban. Thanks ahead for your suggestions and advice!
What should be happening instead? I should be able to play matches normally.
Steps: How can we find the bug ourselves? I have heard of other accounts experiencing bans after a long time of inactivity. Please fix this!

I got a screen that said: The client's game account has been banned: Banned

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