Incorrect battle royale rank rewards
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3060ti
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? SerChaing386
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? overwolf, insight.gg
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? wraith, octane, pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. view stats, rewards, rank.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. n/a
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? n/a
When did this happen? (dd.mm.yy hh:mm) 28.3.2023
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I receive the wrong rank rewards as well as showing the incorrect stats in my view stats.
What should be happening instead? Receiving rewards based on the highest ranked acheived, based on every single post and reponse I get from a developer/employee of apex legends.
Steps: How can we find the bug ourselves? I don't know, just give the correct rewards based on the proof given.
So basically, I didn't receive the right rank rewards for battle royale of season 16 of apex legends. I reached masters and de-ranked a few days afterwards after playing with my friends. I figured this wouldn't matter since after looking at every single reddit post with developer response, patch notes, and etc. everyone says the same thing. That your rank rewards is based on the HIGHEST RANKED ACHEIVED in that season, not the one you end off with. Even when I tried to ask if this was true, I was for some reason made fun of and even got my post taken down because other posts have answered my question of what rank rewards you should get.
The reason why I didn't receive the correct reward is because I de-ranked from masters to diamond. Although when I checked my view-stats page, It showed that I was pred #0. I assumed this just meant masters. However, the next day I checked, it suddenly showed diamond. Again despite being worried, I was reassured from essentially everyone that I WILL receive my master rewards since it was the highest rank achieved. However, Now that season 17 has come, my rank rewards ended up being diamond. It really sucks because I couldn't just climb back up to masters since rank was ending pretty soon and I was too busy to continue playing. So I patiently waited in hopes that I would just receive the correct rewards.
So far I've contacted EA help multiple times and have sent multiple cases to no avail. It's been a month and literally, my only response is, "what is your ea id" and etc. After that, I'm just left with no proper help. As a collector and a sense of satisfaction, I just simply want the master rewards I worked so hard on.
Below are images proving I have reached masters during split 1 of season 16 based on tracker.gg. Images also shows exact dates of my rank climb/
