Incorrect rank/rewards

Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? Wolfgang7862
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. XxQS LEDGENDSxX / Phaz is dum
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/a
Which Legends were your squad mates using (if applicable)? N/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 4/4/23
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I finished split one of season 16 diamond 4 but after split happened it demoted me back to silver 4 and claimed I'd only reached gold 2
What should be happening instead? I should be gold 2 starting second split not silver4
Steps: How can we find the bug ourselves? Check my account

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Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? Wolfgang7862
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. XxQS LEDGENDSxX / Phaz is dum
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/a
Which Legends were your squad mates using (if applicable)? N/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 4/4/23
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I finished split one of season 16 diamond 4 but after split happened it demoted me back to silver 4 and claimed I'd only reached gold 2
What should be happening instead? I should be gold 2 starting second split not silver4
Steps: How can we find the bug ourselves? Check my account

‌

What my rank shows is wrong It should be diamond 4