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DBH_Reckon's avatar
5 years ago

Infinite Loading Time (Black Screen + Lobby waiting)

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia Geforce GTX 1060 6GB
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? DBH_Reckon
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. DBH_Rosterzr, DBH_MysTogan
Are you using any software with an overlay? Yes
If yes, can you list them here? Nvidia Geforce Experience
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Both in and before the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was trying to get into the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Many
When did this happen? (dd.mm.yy hh:mm) 30.06.21 After Genesis Update, GMT +5:30
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Infinite black loading screen with Apex loading GIF at the bottom right and finally CODE:PIN Infinite loading time at the lobby. It says Loading: "Map Name" (Replace Map Name with the current map)
What should be happening instead? It should be quickly load me into the lobby and secondly, it should say matchmaking instead of "loading map name"
Steps: How can we find the bug ourselves? By trying to play the game.

Loading is broken/infinite after Genesis Update.
After I launch the game and choose the server and continue, I am met with an infinite loading screen (black with apex legends loading gif at the bottom right corner). But if I wait for a long time, it actually loads me into the lobby after a CODE:PIN error. Next, I try to get into the game from the lobby and then again I'm met with infinite loading time (it should say matchmaking but it just says loading: worlds edge/kings canyon) and then sits there. If I wait 5+ mins, it eventually loads me into the game.

To clarify, I have never experienced this before the Genesis update and I am pretty sure that there is something broken in the update.

I have tried to:
- Verify, repair many times

- Change the language of the game to force an update

- Disconnect and reconnect USB devices

- Installed all Windows update

- Updated graphics driver

- Change graphics settings within game.

None of this works and now  I'm waiting for a patch that fixes this issue.

14 Replies

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  • I'm currently having the same issue, I've tried it on both steam and origin. Only way I can connect is wait and tried the internet trick. Any solution yet? 

  • Been having this problem since the Genesis update also. My laptop is new and relatively well-specced, this is 100% a game/server issue (my assumption would be game itself considering the fact friends of mine will boot into the exact same servers without any issue whatsoever).

    The issue is just as you and others here describe - black loading screen until a timeout error occurs. You then attempt to connect again and are let in first time. Then, providing you don't change ANY part of your lobby like the game mode, the party, etc. You can play fine. If you join a friend's party, the game will freeze - back to main menu, back to a black loading screen until a timeout occurs... If you change game mode, same freeze, same kicking to main menu, same waiting for a timeout to be allowed in on second attempt.

    My thoughts are that this could be a bad communication between setting up a lobby and actually connecting you to it. It's a bit of a coincidence that the first loading until timeout is roughly the same time it takes for you to be disconnected from your lobby due to inactivity. The game seems to set up a session for you and have trouble linking your game to it - it's then upon that session closing that you're kicked and returned to the main menu with the timeout error, which you can then "Continue" as normal and connect to a session. As for the issue with changing game mode or joining a friend's lobby, I'm stumped, but again the game freezes for roughly the same amount of time it takes you to be kicked for inactivity. Perhaps all of this is authentication failure.

    Very frustrating that it takes me up to half an hour to even get into the game every time I want to play since I only play with friends. Have to plan ahead any time a friend messages me asking if I want to play a couple games.

    I'm happy to provide recordings or screenshots of this whole process if necessary. As others have said, it does seem to be a relatively widespread issue so others may have already done so.

    I might add all the usual "fixes" don't work as others here have also tried - fixing game files, updating Windows/GPU etc., checking disk errors, checking network errors, clearing socket settings/resetting DNS... It does seem to be server-side with the error timings I've mentioned.

  • Thanks for everyone that keeps contributing to this thread, it makes me relieved that we might eventually get a fix

    Just a few more points from my own perspective:

    1) I thought perhaps it was a networking issue, but one of the people in the reddit threads I linked to was playing from the same house (and therefore connection) as their brother - who was apparently still having some issues but not nearly as bad. Likewise switching servers had no discerable effect

    2) Launching via Origin rather than Steam has definitely helped for me. It certainly hasn't solved it, but it means I can more reliably get to lobby without waiting for the timeout/error. But other users I linked to were already using Origin - and still have the problem.

    3) Even when I get into the game it's unplayable - my frame rates seem noteably lower 60-80 on RTX 2080 TI (Changing from lowest detail to highest barely touches the fps). This should still be more than playable in my experience but it /feels/ much worse - which I guess is the stuttering people are referring to. I tried updating gfx drivers to the latest ones (471.11 from my current 460.79) but this seemingly made it even worse and so I rolled them back

    4) One thought I did have, given this patch has brought back the old maps is that I was one of the people who used to crash out mid game in...I wanna say season 1/2/3 (?). In the end this was solved by adding an AVX instruction offset in the bios. I doubt there's any connection, but thought it worth mentioning given the old maps are back and I would assume the stuttering / preloading and even not loading into lobby are most likely gfx related on the assumption it isnt a network issue.

    Happy to provide more detail on request

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