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jdo3_50's avatar
jdo3_50
6 years ago
Solved

It kicks me out of the game

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? vibin_jdo3_50TTV Please provide your squ...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    Hi there, @jdo3_50.

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @jdo3_50.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

A_Kidd1's avatar
A_Kidd1
5 years ago

Hi you must be joking right? Im sure this person didn't come here to have you tell them to reset their router not knowing whoelse lives in the house or even if they have access to it. For the people who DONT have access to their router when will this fix come? I've seen posts back in march and yet nothing as i still sit in the loading screen because this game kicked me before the drop.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @A_Kidd1 

    Power cycling your equipment has been known to resolve issues like this. We're not aware of a problem with the game that is causing disconnects so we need to go through troubleshooting to try to find out why they are occurring. We always start with power cycling as it resolves numerous issues.

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