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ShesNuts's avatar
ShesNuts
4 years ago
Solved

Literally can’t hear any sound

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name? TearsOfEboys Please provide your squad mates...
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hey @ShesNuts, 

    Have you checked to make sure the audio channels are set up correctly for your PS4? It sounds like it might be trying to output the audio in surround sound, and those channels might not actually be coming through. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

@treeves03 

Gotcha! Have you had the chance to try starting up your PC in a Clean Boot to see if that makes any difference? If there is anything else running that could be causing issues with the audio output that might help narrow it down. 

You can find more information on how to set up a Clean Boot at the EA Help website. Once you've had the chance to give it a try please let me know how it goes. Thanks!

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