LOST HEIRLOOM SHARDS

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? THEREAPER8593
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I had just opened a pack
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening a pack
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3-10
When did this happen? (dd.mm.yy hh:mm) 30/9/2021
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I had just opened a pack and got heirloom shards. Next second I get kicked to the login screen! When I log back in the heirloom shards are gone!
What should be happening instead? I should be able to buy a heirloom with said shards
Steps: How can we find the bug ourselves? I don’t know a fix but giving me the heirloom shards I got would be a easy solution as far as I know.

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1)I just went to lobby and had levelled up.

2) got a pack so I opened it(while matchmaking)

3)got heirloom

4) returned to login screen

5)log back in 

6)heirloom was gone and I had no pack

(please I just want the heirloom shards that disappeared but I don’t know how to get them back without spending 50,000 apex coins)

I am not super wealthy and that means losing the heirloom is really bad as I probably will never get another as I got one a while ago to and I have already opened a large amount of the packs from levelling up