Hey everybody.
An update has been released for all platforms that should fix this issue. Thanks for being patient while it was under investigation!
/Kent
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? scorpionkill3r1
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loadout
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. scrolling right to battlepass
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 03.03.20 10:25 GMT
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Logs me out of game when scrolling to battlepass. Error screen shows up afterward. Press to return to IIS.
What should be happening instead? Should be able to access battlepass menu and beyond
Steps: How can we find the bug ourselves? Log into belgium GCE 3 server and attempt access to load then battle pass menu after a game.
The image attached is the error screen displayed after brief freeze.
