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MGB_Kiddo's avatar
MGB_Kiddo
5 years ago
Solved

[Megathread] blank match summary, missing the old ways event challenges

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 980 Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Account name? -YL...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Thanks for the updates!

    We're currently tracking this issue. I'll follow up here if I hear back with any updates. 

    [Marking this as solved just for visibility. The issue is still under investigation and we are not considering this resolved.]

    /Kent

Bad_No_BaNg's avatar
Bad_No_BaNg
5 years ago

Hello!

It's been over 10 hours that I'm facing this issue, as for now my main issues are:
- I cannot see any quests/challenges by the right side.

- Everytime I get an item through the event (or the last I got, which was around when the issue started), it shows the Red sign as there is a new one, I click, equip, everytime I relog it comes back up showing as new, rollbacking

- By the end of the match I get a blank screen without any information, I mean, the layout is there, no info filled.

What have I done thus far:

Followed every step on the advanced troubleshoot guide provided by the EA Help, which doesn't make any sense because the issue only happens with ONE account, if I use another on the same PC/connection, it works correctly.

Reinstalled, repaired, ran as administrator, cleaned Origin's cache, backed the latest cloud version of my profile from the cloud.

Talked to the support team for about 5 hours straight, which they said "We have done everything, all you can do is wait for it to be solved by itself, meanwhile you can open a topic to gain the attention from the developers", which is beyond absurd, no SLA, no ETA, no escalation, just I don't care, not happening to everyone, find yourself a way to get in touch with someone that can help.

Tried logging the account on another PC, from another country (remotely), hence using different OS, different connection, servers, same issue.

Any thoughs?

Bad_No_BaNg's avatar
Bad_No_BaNg
5 years ago

Slighty part of my massive conversation, as for now, if I'm the only one with this issue, it's not even going to be looked for:

Ida (08/04/2020 17:44:45): Yes, I have now everything register in your case, I talked with the specialist's team and they believe that it is an issue that The studio will have to look into. they are waiting a few more cases like yours to the studio check. Your case now is with this team.
Ida (08/04/2020 17:45:31): We have to wait now to any update from the studio
Matheus (08/04/2020 17:46:45): I mean
Ida (08/04/2020 17:46:51): Probably in a couple of hours we are going to have another player with the same issue. But for now we have to wait for the studio to investigate this cases
Matheus (08/04/2020 17:47:02): if there's no other cases, my issue isn't even being looked into?
Ida (08/04/2020 17:47:36): Yes, we have done all the troubleshooting, now we have to wait for more cases for the specialist's team to pass on to The studio.

  • storm8652's avatar
    storm8652
    5 years ago

    I got the same problem on Xbox and it has just started, really mad I can’t pick any of my challenges, while right side of screen except for the links to patch notes and socials for the game are there

    • floopieism's avatar
      floopieism
      5 years ago

      I've tried reinstalling and no good they has to be hit on apex server-side

  • xNoatok's avatar
    xNoatok
    5 years ago

    I talked to them before you and im having the same issue they gave me no help

  • Kobato_Deviluke's avatar
    Kobato_Deviluke
    5 years ago

    Same here,  I'm on Xbox and I've already downloaded the game  twice and still no fix

  • OdjiSplice1323's avatar
    OdjiSplice1323
    5 years ago

    The same thing has happened to me have they fixed this yet?

    • hale165909's avatar
      hale165909
      5 years ago
      @OdjiSplice1323 Hey guys I'm an Xbox player on 4/10 3pm CST my dallies and challenges were showing up, I received all my progress points for the 3 days everything was disappeared for and completed the event, I received all my items as promised in the event. The only thing that has not changed is the bloodhound banner is still showing a notification, it won't go away as "seen or equipped". So hopefully that will be fixed soon. I've noticed some people are having problems with reaching a new rank status with not receiving a badge for the next level, I'm a platinum player and I've received each badge with no problem. I hope this helps for you guys!

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