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XHelperZ's avatar
3 years ago
Solved

[MEGATHREAD] Cannot use Abilities, Inventory or Meds

Hey all!

I've recently been tracking an issue where players are unable to use their abilities, access their inventory or use healing.

For that issue I decided to make a main thread since this issue has becoming more relevant lately, this way we can keep all these reports in a single place.

This issue is caused by using a replicator after using a zipline, though the exact steps to do it are not completely sure. 

(It's possible that this issue is caused by something else, though reports so far indicate this)

This video documents the issue:

https://www.youtube.com/watch?t=767&v=VfJdupvoTYQ&feature=youtu.be&ab_channel=MkThUnderwd


Your help would be greatly valued!

Resolving issues is quite a hard thing, so getting data from the userbase would help out a lot!

When making a post related to this issue please include:

  • The part of the map you were playing on
  • The exact steps you took before this issue manifested
  • (If ziplines/replicators were used then please mention these ones too) [If the replicator dropped into the map, then please mention that]

Hopefully we can fix this together!

EDIT: So apparently being respawned by mobile respawn beacons messes this up too, if someone finds any other interactions like this then please do mention it!

  • Thanks for the reports folks, and for compiling things together @XHelperZ. 👍

    This is being looked into, though in the meantime the workaround a few of you have mentioned of interacting with another replicator would be the thing to try if you run into this.

    Edit: This should now be resolved. Please give it a try next time you're in-game and let us know if you're still seeing this happen, thank you!

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  • @XHelperZ Just had this happen to me on Olympus, after using the Crafter by the Phase Dome that gives you loot balls.

    Couldn't open inventory, heal or use any abilities all I could do was ADS and shoot. I could still access deathboxes so that helped me get more shields but that's it.
  • Happend to me yesterday, nothing worked.

    But it started after a fight. I did use the replicator but way before this fight.

    Playing on xbox series s and first time this happened this season.

  • DeymanC's avatar
    DeymanC
    3 years ago

    I could not use any of them. It just stopped working in a middle of a ranked game while fighting. Just closed the game after that, i got really tilted.
    I don't know why it happened, or any particular key presses i did that led up to the bug. This is the second time it happened. And it really is a major critical bug.

  • Product: Apex Legends
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number GTX 1650 Ti
    Enter RAM memory size in GB 8
    What is your gamertag/PSN ID/EA Account name? Dek
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)? Fuse
    Which Legends were your squad mates using (if applicable)? wraith
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. world edge replicator near a city.
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Picked up a purple backpack from replicator.
    Did your squad mates also experience the issue? No
    How many matches had you played in a row before the issue occurred? 2
    When did this happen? (dd.mm.yy hh:mm) 07/13/2022
    How often does the bug occur? Every few match 
    How severe is your issue? Major impacts to gameplay
    What happens when the bug occurs? Playing fuse running from zone, quickly grab the backpack from replicator then I cannot heal, cannot use ultimate, or open inventory (still can use skill and deploy generate) 
    What should be happening instead? You should be able to do all of those things
    Steps: How can we find the bug ourselves? use the crafting mechine.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey folks, this should now be resolved. Please let us know if you're still seeing this happen next time you get a chance to play a few matches. Thanks again for the patience with this one!

  • @EA_Mako The patch did fix it, however with the rotation change with the Replicator the bug is back. My 1st game after the change over 1st time using it and I got the bug and I didn't even craft anything. I'd only used it to check what the rotation was today. I had to go back and interact with it to fix it again.

  • huyness6's avatar
    huyness6
    Rising Veteran
    3 years ago

    this just happen to me on my ps4 on Olympus. my game is up to date. i thought this was fixed weeks ago? i couldn't use my ultimate, heal or check my inventory after i crafted some stuff. the only way to fix it was to craft another item but that time my teammates were massacred

    seriously. i though was fixed?

  • huyness6's avatar
    huyness6
    Rising Veteran
    3 years ago

    and it happen again at olympus near the towers.  i thought this was fixed?  why is this happening?????

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago

    @huyness6 Thanks for the post, we'll forward it. 

    As you note it should be fixed, though reports are still way down on what they were before. 

    I don't know if it's a factor, but do you recall if the first time this happened, was it in a similar location to the 2nd time?

  • I have the same issue but the one triggering it is different tho. It happens to me everytime i use the heat shield with my LAlt , after i threw the thing out my hotkeys just got completely disable, the only solution i found was to restart my pc and everything is back to normal. Although i do want to fix this , can anyone pls show me how, ty so much

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