Hey everyone.
The patch to fix the Challenge issues just went live and is rolling out now:
Thanks for sticking with us while this was under investigation!
[Marking this as solved for visibility.]
/Kent
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Jcblun1982
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. None
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Alot
When did this happen? (dd.mm.yy hh:mm) 15.012020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can't see the Event challenge daily tracker
What should be happening instead? The tracker should be visible
Steps: How can we find the bug ourselves? At the main mwnu
I can't see my Gold Rush event challenge
Me either. I literally don't have access to any of my challenges at all. I'm going to be really mad if it keeps me from getting the event points I need.
I can't see mine either it's just like it vanished and I was playing it before it happened.. and it was fine then all of a sudden it's just gone. Stupid they need to fix this
Yeah I see some people playing Apex on YouTube and there challenge are working but not mine so weird and I get no answers
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? EXimanoobf0rlif3
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby / match summary
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Clicked about button for grand soiree
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 4-5
When did this happen? (dd.mm.yy hh:mm) 01.15.20 12:30
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My challenges for the grand soirée and the button to view regular challenges no longer appear. On top of this anytime I try to click the about button for the event, I get the following text and error: “ There was a problem processing game logic. Please try again. Sh_challenges.gnut #2951 [UI] The index “(struc instance : 0x1009ec5b800)” does not exist”
What should be happening instead? I should be able to view my challenges and the about page for the grand soirée
Steps: How can we find the bug ourselves? Play a few games of apex? I don’t know.
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? EXimanoobf0rlif3
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Match summary / lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Clicked about button for grand soiree
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 01.15.20 12:30
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? My challenges for the grand soirée and the button to view regular challenges no longer appear. On top of this anytime I try to click the about button for the event, I get the following text and error: “ There was a problem processing game logic. Please try again. Sh_challenges.gnut #2951 [UI] The index “(struc instance : 0x1009ec5b800)” does not exist”
What should be happening instead? I should be able to view my challenges and the about page for the grand soirée
Steps: How can we find the bug ourselves? Play a few games of apex? I don’t know.
I'm playing on ps4 and is been going on for 2 or 3 days now this is getting aggravated
Yup that how mine is too
I have this problem But also when I click the about button above the gold rush duos , it will freeze and give me a error so I can’t check my progress on the scoreboard thing that way either. Also after the bug was fixed, I didn’t receive all the points back I had already earned
Same here. This is starting to get ridiculous, like I almost don't even want to play anymore.
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Van88Bomber
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Can't recall/ doesn't matter
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? It doesn't, but bangalore
Which Legends were your squad mates using (if applicable)? Doesn't matter
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Menu, trying to see challenges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I logged in and wanted to see challenges and awards
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? It happened as soon as I logged on after the event came back.
When did this happen? (dd.mm.yy hh:mm) 15 January, 2020 20:00 EST
How often does the bug occur? Always
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? My challenges dissapear and I get a game logic error whenever I click about on the grand soiree event logo over the ltm.
What should be happening instead? No logic error/challenges should be there
Steps: How can we find the bug ourselves? I just logged in to find them. My server is Frankfurt 2
Same is happening to me and when I click on the about button for the event it gives me this
