Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080 TI
Enter RAM memory size in GB 32 GB
What is your gamertag/PSN ID/EA Account name? aaxxaaxxaaxx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. just playing the Game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. just playing the Game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5 - 10
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The Game Crashes
What should be happening instead? The Game should not Crash
Steps: How can we find the bug ourselves? I dont know
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080 TI
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? aaxxaaxxaaxx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. just playing the Game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. just playing the Game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5 - 10
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The Game crashes an i get a message wich says: " 0x887A0005 - DXGI_ERROR:DEVICE_REMOVED" or " 0x887A0005 - DXGI_ERROR:DEVICE_HUNG" or
What should be happening instead? The Game shoul not Crash
Steps: How can we find the bug ourselves? I dont know
Hello,
Yesterday i received an Email wich said that i used a Bug and thats why i got kicked von Predator Ranked to Platinum Ranked .
The Problem ist that i NEVER used any Bug like alt F4.
Apex Legend had a Bug wich says:
" 0x887A0005 - DXGI_ERROR:DEVICE_REMOVED" or
" 0x887A0005 - DXGI_ERROR:DEVICE_HUNG" or
This Bug is crashing this Game.
I already wrote a Message in Ranked Season 1 that i even loose Points because of Bugs like that or Disconnects but your Support told me that they can do nothing to help me.
I got this Bug (Device Hung or Removed) every Day at least two Times.
I really like to talk or write someone because this Game has Bugs and because of these Bugs im not getting the Ranked rewards. Pls help me!
I attached Pictures wich show u the Crash report i get.
Thank you for your Help.