Product: Apex Legends
Platform:PS4
What is your gamertag/PSN ID/EA Account name? Hiddending.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All of them
Which Legends were your squad mates using (if applicable) I don’t know, I played a lot of solo
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to access series 2 rewards
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loaded the game after an update
Did your squad mates also experience the issue? i don’t know, friends, yes.
How many matches had you played in a row before the issue occurred? Many
When did this happen? (dd.mm.yy hh:mm) 04.02.20 24.00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game is showing incorrect stats for series 2 stating that I was at gold when I got diamond IV i'm also not recieving rewards for this, I also have screenshot for this if needed. Nothing i do works to restore the rank i had at end of season or to claim rewards.
What should be happening instead? I should have the correct ending rank and rewards that i worked for.
Steps: How can we find the bug ourselves? Honestly i just want my dive trail and weapon charm for getting diamond
Please fix this, I put so much effort into receiving my rank and was met with pure shattering disappointment. I have received no email regarding this and would like a reply on this matter. Thank you.