Missing Airship Assassin skin

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Killmonger01
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. CastCandy
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? LifeLine
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. NA
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. NA
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? many
When did this happen? (dd.mm.yy hh:mm) February 18 2020
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I lost my wraith Airship Assassin skin
What should be happening instead? I should have my skin
Steps: How can we find the bug ourselves? idk

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I have been playing Apex since launch day and I was able to purchase the airship assassin skin in the first month of the game, However When I tried to log in on the 18th I realized my wraith was set on the default skin and when I went to change it My airship Assassin skin was not showing up anymore. The same thing happened to my friend which I put her gamertag in above. I have been tying to get help from EA support but they tell me since its such an old skin they cant track it. They told me to come here and post. about the issue. please help me get my skin back it is my favorite skin