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perfumerry's avatar
perfumerry
3 years ago

missing battlepass lvls

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1060 6gb
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? perfumerry
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. completing weekly battlepass challenges
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? i have played 51 matches and weekly challenges only worked like 4-5 times
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? not getting battlepass lvls
What should be happening instead? should've gotten like 5 more lvls
Steps: How can we find the bug ourselves? complete weekly battlepass challenges

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im not getting new lvls from weekly battle pass challenges. already missing 5

4 Replies

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  • TS7894's avatar
    TS7894
    3 years ago
    @perfumerry What happens to me most of the time is that it shows me having gotten a level but the number of stars shift around, it didn't even gave me the level for completing the 'Play 12 matches with...' challenge.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago

    Hi, there are some bugs with the Match summary screen leading to fake levelups and a lot of confusion around this, but generally we've found that progression is indeed tracking properly. 

    For folks affected, the Match summary screen will not accurately reflect the number of stars you have when calculating levelups. So if you play a match and have 1 star when you start, and you earn 5 stars, you won't level up. 

    However if you're affected by this bug you might have a summary screen which incorrectly says you have 5 stars. So every time you earn 5 or more stars in a match you'll be told you levelled up when you didn't. 

    There's also an issue with the NBR challenges, the match summary screen can show negative progression, or in some cases will show a challenge completion in every match where progress is made. In such cases the actual progress is tracked and appropriately applied, but it's leading to some very understandable confusion. 


    @perfumerry Can you clarify what you mean about the daily challenges? These seem to be working and tracking correctly. 

    @TS7894 The play 12 matches challenge should be completing correctly, I'd guess you got an incorrect notification, or you were told you had multiple levelups when you only had one (from this challnege). Did it show as completed afterwards?

  • TS7894's avatar
    TS7894
    3 years ago
    @EA_David But what about instances where there's no XP progress bar for the free star every 5000 XP, that should always be there, how do I know that's being counted?
    Not sure if I'm even in the right Tier because I was told I got a Tier twice yet it wasn't accurate.

    And it does say on the Challenges tab that it's completed but after I played my 12th match, it didn't show up on the summary or advance me a tier in the menu.

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