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theb1bby's avatar
5 years ago

Missing Content - Pathfinder Emote

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1070ti
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? TheB1BBY
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Discord
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. When jumping out of the ship
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. When jumping out of the ship
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Doesn't change the issue
When did this happen? (dd.mm.yy hh:mm) All the time
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I received the skydive trail as part of the battle pass for season 5, for Pathfinder. However, when trying to select the skydive emote, it is not showing. Please help as basically lost money.
What should be happening instead? I should be able to use the level 10 battle pass Pathfinder Skydive emote
Steps: How can we find the bug ourselves? See if I have the emote on my account and if not add it manually

After Season 5 dropped I got the battle pass.

I got to level 10 + on the battle pass and on level 10 you get a Pathfinder Skydive emote.

However, I am not able to find the pathfinder emote in my options, I have attached a photo.

I have tried with discord overlay and without.

Also tried just after another game and as a first game when just logging on.

Please assist as I am starting to use Path more and more

Thank you

8 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @theb1bby

    Skydive emotes should equip automatically for that character when you get one. Have you tried using it in-game to see if it works? 

    /Kent

  • Hello @EA_Kent,

    I played as him today and he is not automatically equipped.

    yes I have played many games and it is not there.

    Thank you

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @theb1bby 

    I see. 


    When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. 

    For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

    /Kent

  • Hello @EA_Kent,

    I did try that, they said they can not help me and I need to raise a topic on here.....

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @theb1bby 

    Hmm, I see. I'm afraid that's not correct as we cannot help with missing content here on Answers HQ. Do you have a case number from when you spoke with them? I'd like to review the case and forward it up to see if we can help prevent something like this from happening again. 

    /Kent

  • Hello @EA_Kent,

    I will go and chat and ask again for assistance.

    The case number for that conversation is 16a655e1.

    Thank you

  • Hello @theb1bby and @EA_Kent 

    I'm just going to add here, that if you already have an emote for Pathfinder (from a previous battlepass or event) you can hold the emote button to see the selection screen.

    • SINGLE PRESS = performs the latest skydive emote given for the legend
    • HOLD EMOTE BUTTON = (if player has more emotes for the legend) opens up selection menu in which the player must select the other emotes to be played

    If you can provide EA support with a picture of the emote selections on pathfinder in a live match when you drop down, they may be able to help you further.

    (If you have no other emotes on pathfinder, then you cannot access this menu.)

    Good luck!

  • Product: Apex Legends
    Platform:Sony Playstation 4
    Please specify your platform model. Sony PlayStation 4 Pro
    What is your gamertag/PSN ID/EA Account name? Josiez_lovez
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)?
    Which Legends were your squad mates using (if applicable)?
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. No emotes
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. No emotes
    Did your squad mates also experience the issue? I don't know
    How many matches had you played in a row before the issue occurred? 3
    When did this happen? (dd.mm.yy hh:mm) Today
    How often does the bug occur? Often (50% - 99%)
    How severe is your issue?
    What happens when the bug occurs? No emotes
    What should be happening instead? Emote
    Steps: How can we find the bug ourselves? Help me get my emotes 0pease

    1. I brought the battle pass and  amd didn't receive my emotes 

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