Forum Discussion
Mine is missing, and it is also my favorite skin!!! I was wondering who dressed my Loba in her ORIGINAL skin, after updating the game and logging back in. Shame. Please return ☹️
- 3 years ago
thank you!!!
- 3 years ago@EA_David Mine went missing today why does this happen
- 3 years ago@EA_David Thanks, I hope u will resolve this for everyone
- 3 years ago
Also missing mine on Xbox had mine yesterday went to go load it after the update and now it's gone
- 3 years ago
Thank you for contacting EA help. My name is Charandeep and I would assist you with your issue today.
I hope you are doing well. I have reviewed your email and came to know that you had purchased the loba skin, but you did not receive it. You do not need to worry, I'll surely do my best to help you with it.
Please let me share that I have checked the details of your account and as I am afraid to inform you that we are unable to fetch any details for the Elegant Aesthetic skin on 20 Sept 2022.
In order to investigate it further, I would request you to please share the exact date and time when you had purchased it, so that we will able to validate details from our end and help you further.
Once we have the information, we will be able to provide you further assistance.
I'll look forward to your reply and appreciate for your patience and understanding on this matter.
Thank you again for contacting EA Help.
THIS IS THERE RESPONSE! RETURN MY SKIN! I jsut spent 300 dollars on your event and u cant return an old already existing skin I purchased a bit ago ?- EA_David3 years ago
Community Admin
@Riggsx Hey there, we're working to fix this.
It's best to not think of this as an account issue - I checked some accounts and they indeed have the skin - but a game issue, where the game isnt recognising the presence of the skin due to a bug.
We'll get this patched and the game should start seeing Elegant Aesthetic again.- 3 years ago
Did u check my account ?
- Black-Musician3 years agoRising Rookie
Hi
I'm missing my Loba skin Elegant Aesthetic I noticed I'm not the only gamer, please let me know if there trying to return it. I have purple reign so yes I did purchase it. My level is over 500.
- 3 years ago
Is there a time frame for the fix?
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