Mine is missing, and it is also my favorite skin!!! I was wondering who dressed my Loba in her ORIGINAL skin, after updating the game and logging back in. Shame. Please return ☹️
Community Adminthank you!!!
Also missing mine on Xbox had mine yesterday went to go load it after the update and now it's gone
Thank you for contacting EA help. My name is Charandeep and I would assist you with your issue today.
I hope you are doing well. I have reviewed your email and came to know that you had purchased the loba skin, but you did not receive it. You do not need to worry, I'll surely do my best to help you with it.
Please let me share that I have checked the details of your account and as I am afraid to inform you that we are unable to fetch any details for the Elegant Aesthetic skin on 20 Sept 2022.
In order to investigate it further, I would request you to please share the exact date and time when you had purchased it, so that we will able to validate details from our end and help you further.
Once we have the information, we will be able to provide you further assistance.
I'll look forward to your reply and appreciate for your patience and understanding on this matter.
Thank you again for contacting EA Help.
THIS IS THERE RESPONSE! RETURN MY SKIN! I jsut spent 300 dollars on your event and u cant return an old already existing skin I purchased a bit ago ?
Community AdminDid u check my account ?
Hi
I'm missing my Loba skin Elegant Aesthetic I noticed I'm not the only gamer, please let me know if there trying to return it. I have purple reign so yes I did purchase it. My level is over 500.
Is there a time frame for the fix?
