Community AdminThank you for contacting EA help. My name is Charandeep and I would assist you with your issue today.
I hope you are doing well. I have reviewed your email and came to know that you had purchased the loba skin, but you did not receive it. You do not need to worry, I'll surely do my best to help you with it.
Please let me share that I have checked the details of your account and as I am afraid to inform you that we are unable to fetch any details for the Elegant Aesthetic skin on 20 Sept 2022.
In order to investigate it further, I would request you to please share the exact date and time when you had purchased it, so that we will able to validate details from our end and help you further.
Once we have the information, we will be able to provide you further assistance.
I'll look forward to your reply and appreciate for your patience and understanding on this matter.
Thank you again for contacting EA Help.
THIS IS THERE RESPONSE! RETURN MY SKIN! I jsut spent 300 dollars on your event and u cant return an old already existing skin I purchased a bit ago ?
Community AdminDid u check my account ?
Community AdminI logged on to my account and i was going to check out the new event and i found out that loba had a new heirloom and i was just going to play a game as her and my skin was the original skin, I thought it was a bug and it just had unequipped the skin but i was checking and the skins was not there? I am only a little annoyed because i am close to running low on legend tokens so it was just a waste of my legend tokens. " please my I get a refund on my legend tokens, NOT APEX COINS" or ether get the skin back.
Good morning, are they any updates regarding the patch/fix?
Community Admin@Maximillian12345 Nothing much, sorry. I believe it'll need a patch but there isn't any ETA on that.
Sometimes issues can be fixed with a server update, that doesn't seem to be the case here.
