Forum Discussion

maddyafk's avatar
maddyafk
3 years ago
Solved

MISSING LOBA RECOLOR "ELEGANT AESTHETIC"

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Device ID: 10DE 1E81 C7221028 Part number: G180 0042 i7 9700k 16gb of RAM RTX 2080 Enter RAM me...
  • EA_David's avatar
    EA_David
    3 years ago
    Thank you for the posts, this is being looked into.
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
3 years ago
@Riggsx Hey there, we're working to fix this.

It's best to not think of this as an account issue - I checked some accounts and they indeed have the skin - but a game issue, where the game isnt recognising the presence of the skin due to a bug.

We'll get this patched and the game should start seeing Elegant Aesthetic again.
Riggsx's avatar
Riggsx
3 years ago

Did u check my account ?

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @Riggsx I've just done so now, and yep I can see it.

    To give a little peek behind the curtain, on our internal system not every skin is labelled with the player-facing item name you guys see, rather we see an ID string. I'd guess when you reached out to support that this was the reason for the confusion.

    I hope this helps clear things up, and hopefully the update to address this won't be too far off.

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 9 months ago