Missing Season 9 Battle Pass Content
Product: Apex Legends Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID/EA Account name? Auzland15 Please provide your squad mates' g...
Forum Discussion
Still no fix to this after the new season 10 update!!!
i have missing 500 apex coins from Battlepass season 9, i have chat with advisor on ea.help,no one can fix it for a month.i feel bad experient for play the game now.
EA_DavidCommunity Admin
@austindailey15 Hey, I'm sorry to hear that. It looks like your existing ticket is a little older, so I'll ask if you can create a new one with a new clip.
In it can you show the absent items, as well as your current season, and the badge showing you finished this season. Also be sure to have some shots of your gamertag which show this too.
If you can get that info in some screenshots that would also work.
Thank you for the post.- @EA_David Below is a link to the new bug report.
https://answers.ea.com/t5/Bug-Reports/Missing-Season-9-Battle-Pass-Content/m-p/10573851#M66167- EA_David@austindailey15 Thank you. Could you also create a fresh ticket on the ea help side ? Having that will help with tracking this. .
Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Auzland15
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Browsing content
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Any
When did this happen? (dd.mm.yy hh:mm) 28.06.21
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All items in the season 9 battle pass after level 74 are not able to be equipped and do not show up in the loadout. I am already at level 110 in the battle pass. If I try to inspect an item in the battle pass tracker (that has a check mark on it indicating that I’ve unlocked it), it tells me that I need to reach the respective level to unlock it, even though I’ve reached that level to unlock it. I have already tried reinstalling the game and restarting the console.
What should be happening instead? I should be able to have access to the content that I paid for.
Steps: How can we find the bug ourselves? Review images and clips.
All items in the season 9 battle pass after level 74 are not able to be equipped and do not show up in the loadout. I am already at level 110 in the battle pass. If I try to inspect an item in the battle pass tracker (that has a check mark on it indicating that I’ve unlocked it), it tells me that I need to reach the respective level to unlock it, even though I’ve reached that level to unlock it.
Video evidence below shows the bug and my Gamertag (Auzland15) and Season 9 Battle Pass level (110). PLEASE be aware that ALL battle pass items from level 75 to 110 are MISSING for me, not just the ones shown in images and videos! The second video shows that the Devotion level 100 and level 110 skins are NOT showing in the loadout.
VIDEO EVIDENCE BEFORE SEASON 10
VIDEO EVIDENCE AFTER SEASON 10
I have already tried reinstalling the game and restarting the console.
@EA_David Here is my new bug report that you requested. Let me know if you need anything else.
