Mouse Not Staying In Game with Dual Monitor Setup
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GEFORCE GTX 1070
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? FB_Lynnebaybee
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Enabled Discord Overlay
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 6000+
When did this happen? (dd.mm.yy hh:mm) 02/03/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Unable to keep mouse in game.
What should be happening instead? Mouse should stay locked to main screen while in game.
Steps: How can we find the bug ourselves? Not sure
I attempted to enable Discord overlay while I had Apex Legends open. Once I enabled this feature, my mouse no longer stayed locked in main game. My cursor is viewable at all times. Mouse will scroll over to second monitor and cause me to click out when attempting to interact with game play.
I have done the following troubleshooting:
Restarted PC
Restarted Apex Legends
Restarted Origin Application
Disabled Discord Overlay
Disabled Origin In Game Overlay
Disabled Origin In Game Overlay in Apex game properties
Repaired Discord files
Repaired Apex files
Uninstalled Discord
Deleted Discord regedit entries
Reinstalled Discord
Uninstalled Origin
**No Origin regedit entries
Reinstalled Origin
Uninstalled Apex Legends
**No Apex regedit entries
Reinstalled Apex Legends
Moved secondary monitor to GPU
Moved secondary monitor back to CPU
Scanned for hardware changes
Updated mouse drivers
Updated NVIDIA drivers
Updated Windows drivers
No errors in DxDiag.txt (Attached to this form)
Toggled between Fullscreen, windowed, and borderless window mode numerous times
Ran Apex without Discord installed
Changed monitor resolution (Windows)
Many of these steps have been taken multiple times over the course of 3 days. Any insight would be lovely since I stream and now I cannot play my main game.
