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NMJR_miyabi's avatar
NMJR_miyabi
5 years ago

Mouse sensitivity is suddenly changed frequently like a turning acceleration on.

Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number RTX 3080 Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account name? NM...
NMJR_miyabi's avatar
NMJR_miyabi
5 years ago

it was happened in my environment again

I sent MSINFO via DM

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@NMJR_miyabi 

Thank you for sending the MSINFO!

As I was reading the diagnostics I saw that Razer Synapse has some entries in the error logs. I am wondering if that might be why the mouse settings feel like they are changing. Have you checked to see if there are any updates available for Razer Synapse? 

For more information on how to check for updates visit the Razer Support website. Let me know if you are still having any problems with your mouse after that. Thanks!

/Kent

  • NMJR_miyabi's avatar
    NMJR_miyabi
    5 years ago
    @EA_Kent Thanks!

    I always keep it up-to-date. So I will try to monitor error logs and Razer Synapse.
    If it's happened again, I post here with more detail again as well as possible and also contact Razer.
    Thanks!
    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @NMJR_miyabi 


      Thank you! I appreciate that. 👍

      /Kent

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